Privacy Policy

Last updated: April 12, 2024

Introduction

We respect your privacy and are committed to safeguarding it through our compliance with this privacy policy. This privacy policy, aligned with the Data Protection Act (DPA) of 2019, serves to clarify how we gather, process, utilize, and securely maintain personal data. Furthermore, it seeks explicit approval for the processing of data, particularly concerning insurance and prescription-related matters. By endorsing this privacy policy, you affirm that you have thoroughly reviewed and understood its contents. You thereby consent to Kulal International Limited T/A QPharm, collecting, processing, and securely storing personal data in compliance with the Data Protection Act and other pertinent data privacy regulations.

Kulal International Limited T/A QPharm is registered as a Data Controller by The Office of The Data Protection Commissioner in compliance with The Kenya Data Protection Act 2019.

We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you on the changes by updating the “Last updated” date of this privacy policy. Any changes or modifications will be effective immediately upon posting the updated privacy policy on the site. You waive the right to receive specific notice of each of such change or modification. Please read this privacy policy carefully and review it periodically to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised privacy policy by your continued use of the site after the date such revised privacy policy is posted. If you do not agree with the terms of this privacy policy, please do not access the site.

Type of Personal Data Collected

• Contact Information: This includes details such as name, age, gender, shipping address, contact telephone number, and email address.
• Identification Information: We might request government-issued identification documents like passports, driver's licenses, or social security numbers.
• Financial Information: Information related to your payment method e.g. Mpesa Number, Mpesa name, Credit Card number, Debit Card number, including bank account particulars.
• Insurance Information: Details concerning current and previous medical insurance coverage, including coverage specifics, might be required.
• Usage Information: Data concerning interactions with our website or mobile applications may be logged for analysis.

Use of Personal Data

• Provision of Medical Prescription Services: This involves processing of medical prescriptions and issuance of medical advice.
• Create and manage your account in order to access our services and to also create a personal profile to make future visits to the site personalized
• Claims Processing: Data is utilized to evaluate and process payments from medical insurance provider.
• Customer Support: We employ information to deliver assistance and support concerning medical prescriptions.
• Marketing: Information regarding our latest pharmaceutical products may be shared with you, subject to explicit consent.
• Compliance: Data is used to ensure adherence to legal and regulatory obligations.

Policy for Children

We do not knowingly sell, solicit for personal information from or market to persons under the age of eighteen (18) years. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this policy by instructing their children to never provide personal information through the website and services without their permission. We also urge the parents and legal guardians to take the necessary precautions to make sure that the children never give out personal information when online without their permission.

Sharing of Data

Personal data may be disclosed to third parties such as insurances, service providers, and regulatory bodies, as mandated by law.

Retention of Information

We will retain your personal information for the period necessary to comply with our legal, regulatory obligations, as long as your user account remains active, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law. We may use any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, personal information shall be deleted. Therefore, the right to access, right to erasure, right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

Subject Rights

Data subject possess the rights to access, rectify, or delete personal data maintained by Kulal International Limited T/A QPharm. Additionally, the subject retains the right to revoke their consent at any time. To exercise these rights, please contact us at the contact details provided.

Data Security and Integrity

We implement rigorous security measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.

Acceptance of this Privacy Policy

You acknowledge that you have read and understood this privacy policy. By using our website, services and submitting your personal information, you do hereby consent to our privacy policy and agree to abide by the terms and conditions of the policy.

Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below: sales@kulal-international.com.