Privacy Policy

Introduction

We respect your privacy and are committed to safeguarding it through our compliance with this privacy policy. This privacy policy, aligned with the Data Protection Act (DPA) of 2019, serves to clarify how we gather, process, utilize, and securely maintain personal data. Furthermore, it seeks explicit approval for the processing of data, particularly concerning insurance and prescription-related matters.

By endorsing this privacy policy, you affirm that you have thoroughly reviewed and understood its contents. You thereby consent to Kulal International Limited T/A QPharm, collecting, processing, and securely storing personal data in compliance with the Data Protection Act and other pertinent data privacy regulations.

We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you on the changes by updating the “Last updated” date of this privacy policy. Any changes or modifications will be effective immediately upon posting the updated privacy policy on the site. You waive the right to receive specific notice of each of such change or modification.

Please read this privacy policy carefully and review it periodically to stay informed of updates. You will be deemed to have accepted any changes by your continued use of the site.

Type of Personal Data Collected

• Contact Information: Name, age, gender, shipping address, contact number, and email.
• Identification Information: Government-issued IDs like passport or driver's license.
• Financial Information: Mpesa Number, Card Numbers, Bank account details.
• Insurance Information: Current and previous coverage specifics.
• Usage Information: Interaction logs from our website and mobile apps.

Use of Personal Data

• Provision of medical prescription services and advice.
• Create and manage user accounts and personal profiles.
• Claims processing with insurance providers.
• Customer support and prescription assistance.
• Marketing (with explicit consent).
• Compliance with legal and regulatory requirements.

Policy for Children

We do not knowingly collect or market to individuals under 18 years of age. Parents and guardians are urged to supervise online activity and ensure no personal data is submitted without their consent.

Sharing of Data

Personal data may be shared with third parties such as insurers, service providers, and regulatory bodies as required by law.

Retention of Information

We retain personal data for as long as legally required, or as long as your account remains active. After expiry, data is deleted. Aggregated data may still be used in a non-personally identifiable way.

Subject Rights

You have the right to access, rectify, or delete your data and can revoke consent at any time by contacting us using the information below.

Data Security and Integrity

We implement strict security controls to protect data from unauthorized access, alteration, or destruction.

Acceptance of this Privacy Policy

By using our services or submitting your data, you agree to this privacy policy and its terms.